Refund policy

Last Updated: October 10, 2026

At Gloxo Store, every piece is made to order just for you. Because of this, we do not accept returns or exchanges for change of mind. If something is wrong with your order, our 60-day guarantee has you covered with a full refund or free replacement, and you don’t need to send the item back.

What’s Covered

The following issues are covered for 60 days from the delivery date (or from the estimated delivery date for lost packages):

✓ Manufacturing defects: print defects, frame defects, canvas tension issues, fabric or stitching defects.
✓ Shipping damage: items that are punctured, torn, bent, or cracked in transit.
✓ Wrong item received: a size, design, or item different from what you ordered.
✓ Lost or missing items: your package was lost in transit (no tracking update for more than 10 days), or items are missing from your package, provided the shipping address you entered was correct.
✓ Delivered but not received: tracking shows your package as delivered, but you haven’t received it. Before contacting us, please: check your mailbox, porch, building reception, and side doors, and check with neighbors or household members.

If you still can’t find it, contact us. We’ll open an investigation with the carrier and send you a free replacement or a full refund, provided the shipping address you entered was correct.

What’s Not Covered

✕ Requests submitted more than 60 days after delivery.
✕ Errors in the information you entered at checkout, such as address, size, or personalization details.
✕ Change of mind or personal preference.
✕ Damage after delivery caused by misuse, improper handling, or not following care instructions.

How to Request a Refund or Replacement

1

Email support@gloxostore.com with:

· Your order number

· A short description of the issue

· Supporting details: defects, damage, or wrong items – a photo of the item received; missing items – a photo of the package and shipping label; lost or delivered-but-not-received packages – confirm your shipping address

2

Our support team will reply within 1 business day.

3

Once we confirm the issue, you can choose a free replacement or a full refund, no questions asked. You don’t need to return the item.

If only some items in your order are affected, we will refund or replace those items only. Replacement orders go through production and shipping again (see our Shipping & Delivery policy).

Refund Timeline

Refunds are issued to your original payment method within 1–2 business days after approval. Depending on your payment provider, it may take:

Credit/debit card, Shop Pay, Apple Pay, Google Pay Up to 10 business days
PayPal 3–5 business days

Contact Us

Email: support@gloxostore.com

Phone: (307) 395-6762

Support hours: Monday–Saturday, 9:00 AM – 5:00 PM ET

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States