Refund policy

At Gloxo Store, every piece is made to order and crafted just for you. Because of that, we do not follow a traditional return process for approved quality-related issues. If your order arrives with a verified quality issue, you do not need to return the item.

CHANGE OR CANCEL
6 hours
From purchase — to change your order details or cancel.
REPORT A QUALITY ISSUE
30 days
From delivery — for defects, damage, or a wrong item.

What We Cover

We offer support for the following issues when reported within 30 days of delivery:

  • Manufacturing defects — print defects, frame defects, canvas tension issues, or other production-related flaws.
  • Shipping damage — items that arrive punctured, torn, bent, cracked, or otherwise damaged during transit.
  • Wrong item received — the wrong size, wrong design, or a different item than the one ordered.

What Is Not Covered

To keep our policy honest and clear, the following situations are not eligible for a refund or free replacement:

  • Requests submitted more than 30 days after delivery.
  • Customer-entry errors — incorrect shipping address, wrong size selected, or incorrect personalization details submitted after the 6-hour change window.
  • Delays caused by carriers, weather, customs, or other events outside our control.
  • Dissatisfaction based on personal preference alone, including change of mind after production has started.
  • Damage caused after delivery through misuse, improper handling, storage, or normal wear.

If a mistake was made during ordering, please still reach out. While we may not be able to offer a free refund or replacement in those cases, we may be able to help with a discounted reorder.

How To Request a Refund or Replacement

  1. Email us from the address you used to place your order.
    Send your request to support@gloxostore.com and include these three things:
    • Your Order Number
    • A short description of the issue
    • Clear photos showing the problem
    Email Us About Your Order
    Please send from the email address used at checkout so we can verify your order.
  2. We review your request.
    Our support team will respond within 24–48 business hours.
  3. We resolve it.
    Approved claims receive either a free replacement or a refund, depending on the issue.

After Your Claim Is Approved

Free replacement Offered for verified production or shipping-related problems.
Refund Issued to your original payment method when a replacement is not appropriate or available.
Refund processing time Once issued, processing times may vary depending on your bank or payment provider.
Return shipping You do not need to return the item for an approved quality-related claim, unless our team specifically requests it.

Changing or Cancelling an Order

Within 6 hours of purchase Email us to correct a shipping address, update personalization details, change size or product options, or cancel the order before production begins.
After 6 hours We may no longer be able to guarantee changes or cancellations. However, if production has not started, our team will still do our best to help.

Need Help?

We are here to help and want to make this process as smooth as possible.

Gloxo Store — operated by Gloxo Commerce LLC
Email: support@gloxostore.com
Phone: (307) 395-6762
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States