Privacy policy
At Gloxo Store, we respect your privacy and are committed to being transparent about how we collect, use, and share your information.
This Privacy Policy explains how Gloxo Store, a brand owned and operated by Gloxo Commerce LLC, collects, uses, and discloses personal information when you visit our website, place an order, contact us, or otherwise interact with our services. Our store is powered by Shopify, which helps us provide our products and services to you.
By using our website or services, you acknowledge that you have read this Privacy Policy.
1. Personal Information We Collect
Depending on how you use our website, we may collect the following types of personal information:
- Contact Information: name, email address, phone number, billing address, and shipping address
- Order Information: products purchased, personalization details, uploaded content, order history, and transaction details
- Payment Information: payment confirmation and payment-related details processed through our payment providers
- Account Information: login details, preferences, and saved settings if you create an account
- Device and Usage Information: IP address, browser type, device information, cookies, and how you interact with our website
2. How We Collect Information
We may collect personal information:
- Directly from you, such as when you place an order, sign up for emails, upload customization details, or contact support
- Automatically, through cookies and similar technologies when you browse our website
- From service providers and partners, such as Shopify, payment processors, analytics providers, and advertising platforms
3. How We Use Your Personal Information
We use your personal information for the following purposes:
a. Order Processing and Customer Service
We use your information to process payments, fulfill orders, arrange shipping, provide customer support, and communicate with you about your order. This includes helping with personalization details, order updates, shipping notifications, and issue resolution.
b. Order-Related Digital Content
As part of the customer experience, we may send you order-related digital content by email, including a complimentary digital version associated with your purchase, digital artwork files, previews, or other downloadable content related to the order you placed.
These messages are considered transactional or service-related communications, not marketing emails, because they are directly connected to fulfilling your order and improving your post-purchase experience.
c. Marketing Emails and Promotional Offers
If you opt in to receive marketing communications, we may send you promotional emails such as newsletters, product updates, special offers, seasonal campaigns, gift offers, and other brand-related marketing messages.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@gloxostore.com. Marketing emails are separate from transactional emails related to your purchase.
d. SMS Marketing and Notifications
If you opt in to SMS communications, we may send order-related notifications, abandoned cart reminders, review requests, and promotional text messages. You can opt out at any time by replying STOP to one of our messages or using the unsubscribe method provided in the message.
e. Security, Fraud Prevention, and Legal Compliance
We may use your information to protect our business and customers, detect fraud, enforce our policies, and comply with legal obligations.
f. Website Performance and Advertising
We may use personal information and browsing behavior to improve our website, understand customer interests, personalize your experience, and show relevant advertising. You may have the right to opt out of certain targeted advertising activities depending on where you live.
4. SMS/MMS Mobile Marketing
We value your privacy and the information you consent to share in connection with our SMS marketing services.
If you provide your phone number and opt in, we may send you:
- order-related text notifications
- abandoned cart reminders
- promotional text offers
- review requests and transactional messages
Consent to receive SMS marketing is not a condition of purchase. If you no longer wish to receive SMS messages, you may opt out at any time by replying STOP to any message from us or using the unsubscribe option provided.
5. How We Share Personal Information
We may share your personal information with trusted third parties only as needed to operate our business and serve you, including:
- Shopify, to power our online store and related services
- Payment processors, to securely process payments
- Shipping and logistics providers, to deliver your orders
- Customer support, analytics, and technology providers, to help us operate and improve our services
- Advertising and marketing partners, where permitted and relevant for marketing and advertising purposes
- Legal or regulatory authorities, if required to comply with applicable law or protect our rights
We do not sell your personal information in the ordinary sense of directly exchanging it for money. However, certain advertising or analytics activities may be considered "sharing" under some privacy laws.
6. Shopify
Our store is hosted by Shopify. Information you submit through our website may be processed by Shopify in order to provide the e-commerce platform and related services. For more information, please review Shopify's consumer privacy information.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand site usage, support checkout functionality, and improve advertising relevance.
Some cookies are necessary for the website to function properly, while others help us improve performance and marketing. You may be able to manage certain cookie settings through your browser or device settings.
8. Third-Party Links
Our website may contain links to third-party websites or platforms, including social media pages. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and remove it if appropriate.
10. Data Security and Retention
We use reasonable administrative, technical, and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, complying with legal obligations, resolving disputes, and enforcing our agreements.
11. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, such as the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- opt out of certain targeted advertising or data sharing activities
- withdraw consent for marketing communications
To exercise your rights, please contact us at support@gloxostore.com. We will not discriminate against you for exercising your privacy rights.
You may also opt out of marketing emails at any time by using the unsubscribe link included in those emails.
12. International Transfers
Gloxo Store is based in the United States. If you access our services from outside the United States, please note that your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices. When we do, we will post the updated version on this page and revise the "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Gloxo Store
Operated by: Gloxo Commerce LLC
Email: support@gloxostore.com
Phone: (307) 395-6762
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
