Shipping policy

Last Updated: October 10, 2026

Total delivery time = Production time + Shipping time

Order Processing

· Orders are processed once payment has been successfully confirmed.

· Orders placed after 6:00 PM ET begin processing the next business day.

· Business days do not include weekends or public holidays.

Production Time

Most items are produced within 2-4 business days. Some personalized items may take longer. The estimate shown on each product page always applies.

Shipping Times

Estimated shipping times after production is complete:

Orders may occasionally arrive later than estimated due to factors outside our control. If you need help, contact us at support@gloxostore.com.

Express Shipping (U.S. only)

Express Shipping is available for selected products and eligible U.S. orders:

· Delivered within 2–5 business days after production is complete.

· Not available for PO Box addresses.

· Shown at checkout when available for the items in your cart.

Special Delivery Areas

· Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories: may need 7–10 extra business days.

· PO Boxes: large items, such as canvas prints, cannot be shipped to PO Box addresses.

Peak Seasons

During busy gifting seasons, including Valentine’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, Thanksgiving, Black Friday, and Christmas, orders may need a few extra business days. We recommend ordering early.

Possible Reasons for Delays

Most packages arrive on time, but delays can happen due to:

· Incorrect or incomplete shipping address

· Missing apartment, suite, or unit number

· Severe weather

· Carrier delays

· Customs procedures for international orders

· High order volume during peak seasons

· Remote or special delivery areas

International Orders & Customs

We ship internationally. Delivery times may vary depending on your location, the carrier, local conditions, and customs clearance. Customs procedures are handled by local authorities, so we cannot control or speed up this process.

Import duties, taxes, or customs fees may be charged when your order arrives. These are set by your local customs office, are the customer’s responsibility, and are not included in our product prices or shipping fees.

Order Tracking

You’ll receive a tracking number by email once your order ships. Tracking may take 24–48 hours to update after the carrier scans your package.

Orders with multiple items or product types may ship in separate packages, so you may receive more than one tracking number.

Shipping Address

Please make sure your address is complete and accurate, including any apartment, suite, or unit number.

Need to change your address? Contact us within 2 hours of placing your order (see our Cancellation & Modification page). After that, your order is in production and changes cannot be guaranteed.

If a package is returned to us due to an incorrect or incomplete address entered at checkout, we’ll contact you about re-shipping options. Additional shipping charges may apply.

Lost or Missing Packages

Delivered but not received: tracking shows your package as delivered, but you haven’t received it. Before contacting us, please: check your mailbox, porch, building reception, and side doors, and check with neighbors or household members.

If you still can’t find it, or if tracking hasn’t updated for more than 10 days, contact us at support@gloxostore.com within 60 days of the delivery date (or the estimated delivery date for lost packages). We’ll work with the carrier and, where eligible, arrange a replacement or refund under our Refund & Replacement page.

Contact Us

If you have any questions about shipping or your order status, we’re here to help.