Every canvas is made to order in the USA and carefully crafted just for you. Keeping production close helps us maintain strong quality standards and deliver your order more reliably.

Don’t sweat it. Our design team carefully reviews every photo before production and transforms your image into beautiful personalized art. In most cases, phone photos work well as long as they’re clear and not heavily cropped. If your image is too blurry, too dark, or too low in quality for a beautiful result, we’ll reach out as soon as possible so we can help you get everything just right before printing.

Yes. If you’d like to review your design before printing, just email us at support@gloxostore.com after placing your order, and our team will be happy to help. We want you to feel confident and excited before your custom canvas goes into production.

Please contact us as soon as possible. You can usually request changes within 6 hours of placing your order, as long as production has not already started. After that, we’ll still do our best to help if we can.

See our Contact Information

Because custom orders move into production quickly, cancellations are usually only possible within 6 hours of purchase. After that, we may no longer be able to guarantee a cancellation, but if production has not started yet, our team will still do our best to help.

Every order is made to order. Production usually takes 1–3 business days. For orders within the USA, total delivery is typically 5–11 business days with standard shipping, while international orders usually take longer. Delivery times may vary during holidays, customs processing, or carrier delays.

See more: Shipping Policy

Yes. International delivery is available, and transit times are usually longer than domestic orders because of customs processing and carrier timelines.

Once your order ships, you’ll receive a tracking confirmation email with your tracking number. Please allow 1–2 business days for tracking updates to appear after shipment. You can also use your Track Your Order page to check the latest status.

That can be completely normal. Multiple items may be packed separately for protection and shipped in different packages, so they can arrive at different times. If that happens, you’ll usually receive tracking for each shipment.

Yes. Your canvas arrives ready to hang, so you can display it right away without needing any extra framing.

Colors may vary slightly from screen to print because every phone, tablet, and monitor displays color differently. We do our best to ensure your final canvas looks beautiful and true to the artwork.

Yes. Our canvases are made with quality materials and protective finishing designed to help your artwork stay beautiful over time.

Caring for your canvas is easy. If it gets dusty, simply wipe it gently with a dry, soft cloth. Avoid using water, harsh chemicals, or abrasive cleaners.

Because each canvas is made to order just for you, we do not accept returns or refunds for change-of-mind purchases once production has started. However, if your order arrives damaged, incorrect, or has a verified quality issue, we’ll make it right with a replacement or refund depending on the situation.

You can read our full Refund Policy

In most approved quality-related cases, no. If your order arrives damaged, incorrect, or has a verified production issue, we usually do not require you to send it back. Just contact us with your order number and clear photos so our team can review everything quickly.

If your canvas arrives damaged, please contact us within 30 days of delivery and include clear photos of the item and packaging. Once reviewed, we’ll arrange a replacement or refund if the issue is confirmed.

You can reach us here: Contact Information

We accept major payment methods available at checkout, including major credit cards and PayPal. Available options may vary slightly depending on your location or device.

Our friendly support team is here to help. Please visit our Contact Information page to get in touch. For faster support, include your order number and any helpful details or photos. Your contact page also states that the team typically replies within 24 hours.