Cancellation & Modification Policy

Last Updated: October 10, 2026

Every item at Gloxo Store (operated by Gloxo Commerce LLC) is personalized or made to order. To give you time to review your order, we hold each order for 2 hours before sending it to production.

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Within 2 hours of placing your order: you can modify or cancel it.
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After 2 hours: your order enters production and can no longer be changed or canceled.

During peak seasons, orders that require design changes may take a little longer to process.

How to request a change

Email support@gloxostore.com with your order number and the change you would like to make. The 2-hour window is counted from the time your order was placed, and your request must be received within that window. Requests are honored based on the time we receive your email, not the time we reply. We will confirm by email once the change or cancellation has been made.

Refunds for canceled orders

Orders canceled within the 2-hour window are refunded in full to your original payment method. Refunds are processed within 1-2 business days, and depending on your bank, it may take 5–10 business days for the refund to appear on your statement.

Orders canceled by us

We may cancel an order, with a full refund, if we cannot verify payment, if the shipping address is invalid, or if the order contains content that may infringe the rights of others (see our Terms of Service page).

Note: By placing an order, you agree to the policy stated above.