Every item is personalized and made to order. Once your order is placed, it is sent to our production facility right away.
Before 2 hours — your order can still be modified or canceled.
After 2 hours — your order is locked for processing and can no longer be changed or canceled.
What you can change within the 2-hour window: shipping address · size · color · personalization details (name, number, text) · cancel the entire order.
To request a change, email support@gloxostore.com with your order number and the change you would like to make. We will confirm once the change or cancellation has been made.
During peak seasons, orders that require design changes may take a little longer to process.
Note: By completing your purchase, you agree to the policy stated above.
Looking for delivery times? See our Shipping & Delivery page.
Already received your order and something is wrong? See our Refund & Replacement Policy.
